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Some of our success stories
Not an exhaustive list, but this is what we do for voice and data centres:
- Raising a sales call centre’s service levels from 40% to more than 90%
- Increasing a phone company’s schedule adherence from below 70% to 93%
- Increasing a credit company’s call centre throughput by 30%
- Eliminating overtime in a finance company’s call centre whilst still servicing the same number of calls at the same service level
- Increasing a finance company’s call centre capacity by 40% with no additional staff
- Introducing WFM into a document processing centre with an immediate 17% increase in document through-put.
- Improving keying and audio skills by 129% (increased speed and decreased error rates)
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