|
Keyboard training
Research has shown South African Call Centre agents ability to Talk, Type and Listen can be dramatically improved to enhance the customer’s experience and save the call centre money
Errors are costing call centres huge amounts of time and money
- It takes an agent 10 minutes every hour to correct their errors
- This equates to 17% lost productivity every keying hour just on correcting errors
- Even bigger implications if the errors aren’t corrected by the agent
Slow speeds are further lowering call centres productivity
- An agent typing at 22 words per minute takes 24 minutes longer to type the same number of words as an agent typing at 31 words per minute
Payg’s Keynomics Training Programme has proven improvements of over 80% in error rates and increases of 20% in speed.
|
|
|